Express delivery and free returns within 7 days
Last Updated: 29 January 2026
Vayndra (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you visit or purchase from our website (“Site”).
This Policy is written to align with India’s evolving data protection framework (including the Digital Personal Data Protection (DPDP) Act, 2023 and DPDP Rules, 2025).
Contact details: name, phone number, email address
Delivery details: shipping address, pin code, city/state
Order details: products purchased, size/color/variant preferences, returns/replacement history
Support data: messages you send us (email/WhatsApp/chat), complaint details, photos/videos for return verification
Device & usage data: IP address, browser type, device info, pages visited, clicks, time spent
Cookies/analytics data: to improve Site performance, security, and user experience
We do not store full card/UPI/banking credentials on our servers. Payments are processed through secure payment gateway providers. We may receive limited payment confirmation details (like payment status/transaction reference).
We process personal data for:
Order processing & delivery (confirm orders, ship items, provide tracking)
Customer support (returns, replacements, refunds, queries)
Fraud prevention & security (detect suspicious orders/abuse)
Legal/compliance needs (tax, accounting, regulatory requirements)
Marketing & updates (only where lawful/consented; you can opt out anytime)
Under DPDP Rules, notices/consent must be clear, and you must have simple ways to withdraw consent and exercise rights.
We use cookies and similar technologies for:
Essential site functions (cart, login, checkout)
Analytics (to understand site performance)
Security (to reduce fraud/abuse)
You can disable cookies in your browser, but some site features may not work properly.
We may share data only as needed with:
Courier/logistics partners for delivery and returns pickup
Payment gateways to process payments
Technology providers (hosting, analytics, email/SMS/WhatsApp communication tools)
Professional advisors (accounting/legal) where necessary
Government/law enforcement if required by law or valid legal process
We do not sell your personal data.
We keep personal data only as long as needed for:
fulfilling orders, returns, and support
maintaining business records (tax/accounting)
legal compliance
Then we delete or anonymize it where reasonable, consistent with “storage limitation” principles.
We use reasonable technical and organizational safeguards to protect data. However, no method of transmission/storage is 100% secure, so we cannot guarantee absolute security.
If a personal data breach occurs, we will take steps required under applicable rules, including notifying affected individuals where applicable.
Depending on applicable law, you may have rights to:
Access your personal data
Correction/Update inaccurate data
Deletion/Erasure (where permitted)
Withdraw consent (where processing is based on consent)
Grievance redressal and escalation to the Data Protection Board, where applicable
We do not knowingly collect personal data of children. If we learn that a child’s data was collected, we will delete it unless retention is required by law.
Where applicable, the DPDP Rules require verifiable parental consent before processing a child’s personal data.
For privacy questions or complaints:
Vayndra Privacy Contact / Grievance Officer (DPDP)
Email: Contact@annieshop.vyndra.in
(Indian rules also emphasize having a visible grievance mechanism for users/customers on the platform.)
We may update this policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.
Last Updated: 29 January 2026
We want you to have a smooth experience. Please read this policy carefully before placing an order.
We offer a 7-day return window from the date of delivery.
Returns requested after 7 days will not be accepted.
To be eligible, the item must be:
unused, unwashed, and in original condition
in original packaging with all tags, manuals, accessories, freebies, and invoice
not damaged due to misuse, water damage, drops, burns, or unauthorized repair/tampering
Because these are made/printed for you, returns are only accepted if:
you received the wrong product/size, OR
there is a manufacturing/printing defect (reported within 7 days)
No return for: change of mind, dislike of design after delivery, sizing preference issues if the correct size was shipped.
Returns are accepted for broken/damaged items or wrong item delivered (reported within timeline below).
Minor box dents or minor paint/finish variations common in collectibles may not qualify as a defect.
Some items (ear tips, certain wearable accessories) may be non-returnable once opened for hygiene reasons.
For faster resolution:
Wrong/Missing item: report within 48 hours of delivery
Damaged in transit: report within 48 hours with clear photos + unboxing video (recommended)
If you don’t report within this time, it may be difficult to validate transit damage claims.
Email/WhatsApp us at [support email / number] with:
Order ID
Product name/variant
Reason for return
Photos/video (where relevant)
We may approve return pickup or ask you to ship the item to our return address depending on location/pincode and item type.
After we receive and inspect the returned product:
We will offer a replacement or refund, depending on the case, stock availability, and verification.
For verified defects/wrong item, we typically prioritize replacement. If replacement isn’t available, refund will be processed.
Refund mode:
Prepaid orders: refund to original payment method
COD orders: refund via UPI/Bank transfer (you must share details)
COD orders generally have higher shipping/handling charges than prepaid orders.
Prepaid orders may have lower shipping charges or discounts (shown at checkout).
Refund rules for shipping/COD fees:
Original shipping/COD charges are non-refundable unless the return is due to our mistake (wrong item) or a verified defect, or where required by law.
If return is approved due to change of mind (where allowed), return shipping cost is borne by the customer.
If a COD order is shipped and the customer refuses delivery or is repeatedly unavailable, we may:
restrict COD availability for future orders from the same account/address/number, and/or
block abusive/repeated non-acceptance patterns to prevent losses.
You can request cancellation only before dispatch.
Once dispatched, cancellation is usually not possible.
Nothing in this policy is intended to remove rights that cannot be waived under applicable consumer laws. (Also, Indian e-commerce rules require clear grievance and customer support disclosures on platforms.)
